FAQ & Care

If I need help, who should I contact?

For all customer service questions please email: customercare@thebougainvilleacafe.com

What payment methods do you accept?

We accept Credit Cards and Instant EFTs through our secure payment gateway Payfast

What currency are your prices in?

All prices displayed are in South African Rands (ZAR)

What does final sale mean?

All items marked final sale have been reduced in price and cannot be returned or exchanged.

If I have a press question, who should I contact?

For press inquiries please email: info@thebougainvilleacafe.com

If I am a retailer and I want to carry your products, who should I contact?

Please contact: info@thebougainvilleacafe.com for all wholesale inquiries. 

How do I care for my Bougainvillea Café jewellery and accessories?

Bougainvillea Cafe accessories are created in limited quantities and may have small variations due to their handmade nature. Because of the natural materials used, no two pieces are exactly the same. To keep your piece in tip-top condition, we suggest storing it in the bag provided with your shipment, this will keep it dry and will reduce the likelihood of tarnishing. Avoid wearing your jewellery in the shower, ocean or pool and avoid contact with perfumes, cosmetics or chemicals. Avoid exposing your jewellery to excessive humidity or sunlight. Our jewellery is made to last but pieces that are handled (without care) via excessive dropping, wear and tear, or improper transport/ storage are more likely to show wear and potential damage over time. 

How do I clean my Bougainvillea Café jewellery and accessories?

For gold plated and other plated metals, please expect some natural tarnishing over time with wear. To reduce the effect of wear, gently wipe jewellery with a soft polishing cloth and store in a dry place. Protect jewelry from abrasive surfaces and harsh chemicals and please be mindful of wearing makeup near jewellery or of getting your plated metal piece wet. 

How do I clean my Bougainvillea Café clothing?

Unless otherwise stated on the label, always hand wash your items in cold water and line dry in the shade. Do not tumble dry, wring or bleach your items.

What is Zamac?

Zamac (also Zamak) is an alloy composed of zinc, aluminum, magnesium and copper which is widely used to make jewelry due to its durability, weight and  resistance to corrosion and tarnishing. It's purity and hypoallergenic properties make it an excellent alternative for people with metal allergies.