Returns and Refunds Policy

Items ordered from our website can be returned accompanied by the purchase invoice and online order number within 7 calendar days for an exchange.

Please note we do not offer refunds.

To organise a return, please email info@thebougainvilleacafe.com

We will not accept returns on any items of jewellery, accessories or clothing that have been worn, or are not in their original packaging.

Bespoke, personalised or special order items cannot be returned or exchanged under any circumstances.

All purchases on sale items are final. We do not accept returns, or provide exchanges of any kind, on sale items.

Bougainvillea Café is not responsible for the shipping costs of your return items and we do not accept responsibility for any returned items not received.

Customers are advised to please inspect their purchases on receipt, before removing any tags or disposing of any packaging, and to please inform us of any breakages or defects via email within 48 hours of receipt of the items.

Faulty items will only be accepted by us if the items were delivered to the customer damaged, or if a manufacturing fault arises within 4 months of receipt. The faulty/damaged items will be inspected and assessed at the studio where an outcome will be decided on, taking fair wear and tear into account. After assessment, items may be repaired where repair is possible.

Please email info@thebougainvilleacafe.com for all issues regarding the return and exchange of items.